Shipping policy
Shipping Policy
Free Worldwide Shipping to Supported Destinations
At Doggyhug, we offer FREE SHIPPING on all orders to our supported destinations, with no minimum purchase required.
We currently ship to Switzerland, the United States, the United Kingdom, and supported European destinations.
We do not ship to the Canary Islands, Balearic Islands, or Morocco.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Estimated Delivery Times
Once your order has been processed, estimated delivery takes 4–8 business days.
Total estimated time from placing your order to delivery is 5–11 business days.
These are estimates, not guaranteed delivery dates. Shipping times may vary due to carrier delays, customs procedures, local holidays, or other circumstances beyond our control.
Order Tracking
If tracking information is available, it will be sent to your email address once your order ships.
Customs and Import Duties
International orders may be subject to customs duties, import taxes, or other charges depending on the destination country. Any charges not collected at checkout are the customer's responsibility, where legally applicable.
Shipping Support
If you have any questions about your order or delivery, please contact us at:
Please include your order number so we can assist you.
Your statutory consumer rights remain unaffected.